Customer Care & Billing Analyst

Customer Operations, Electricity Division

Location: Edmonton, AB

Why Work here:

Looking to make a real impact behind the scenes? You’ll support the delivery of regulatory compliance and exceptional customer experience. The role presents opportunities to execute key processes, identify opportunities for improvement, and ensure service quality and accuracy within Billing Operations and related field attributes.

What You’ll Do:

• Manage rate design and rate change initiatives , ensuring accuracy, alignment with regulatory requirements, and effective implementation within operational processes.
• Optimize and streamline operations within the department by identifying inefficiencies, reducing process gaps, and implementing improvements that enhance overall performance, accuracy, and regulatory compliance.
• Develop, analyze, and deliver re...