We’re an Auckland-based AI startup building a SaaS platform for the public and private sector. Our customers are regulated organisations with established processes, existing systems, and real obligations.

The Role

We’re looking for a Business Analyst & Change Manager specialist to work at the intersection of customer operations and product delivery. You’ll be the person who understands how regulated organisations actually work: The processes, the pain points, the obligations, the human dynamics and translates that understanding into product requirements, implementation plans, and change management strategies that make adoption real.

This role exists because building great software isn’t enough. Our customers are complex organisations operating under serious obligations, with established processes, existing systems, and staff who’ve been doing things a certain way for years. Getting a new platform adopted requires someone who can map the current state, de...