Job Summary

GENERAL DESCRIPTION:

This position is the primary source of impact assessment and quantification for most issues and change requests (RFC) generated throughout the company. This inidividual must be highly knowledgeable resources with familiarity with all TracFone business lines, business processes, supporting systems, databases and available reporting.

This resource has a key role in ensuring that requests from departments throughout the company are evaluated using the same standards and that impact assessments are as directly comparable to each other as possible.

Area of expertise (Skills)

Responsibilities
1. Intake: Receipt and evaluation of RFC requests and IMT issues, including working with requestors and technical resources to understand details and determine methods for quantifying, and then generating assessments of customer impact and/or validating requestor generated inf...