Responsible for delivering high‑quality one‑stop service by addressing customers’ banking needs, resolving issues across all channels of communication, and promoting the bank’s products and services the DBS Digital Way. This role demands excellent communication skills, attention to detail and a strong understanding of banking procedures and regulations.

• To consistently meet and exceed the Customer Centre targets set (KPIs) without compromising quality of service delivery.
• To ensure accuracy, timeliness and compliance for all customers’ requests; utilize problem‑solving skills to address and resolve customer complaints and concerns efficiently and professionally.
• Maintain data confidentiality and prevent data breaches. Strict compliance in maintaining customers’ information securely, especially with high accessibility to customers’ sensitive information such as identity, address, income status, accou...