Role Overview: Responsible for delivering high quality one-stop service by addressing customers' banking needs, resolving issues across all channels of communications, and promoting bank's products and services the DBS Digital Way. This role demands excellent communication skills, attention to detail and a strong understanding of banking procedures and regulations. Key Responsibilities: To consistently meet and exceed the Customer Centre targets set (KPIs) without compromising quality of service delivery To ensure accuracy, timeliness and compliant for all customers' requests. Utilize problem-solving skills to address and resolve customer complaints and concerns efficiently and professionally Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer's information securely especially with the high accessibility to customer's sensitive information like Identity, Address, income status, Account holdings, Account transactions, Contact details as a customer ...