Overview

As a Service Desk Analyst , your primary responsibility is to provide technical assistance and support to end users within the organization. You will serve as the first point of contact for IT-related issues and play a key role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.

Requirements

• Fluent in English (high proficiency level required).
• Currently pursuing or holding an associate or bachelor’s degree in information technology or a related field.
• Minimum of 1+ year of experience in a technical support role.
• Strong technical knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting common hardware and software issues.
• Knowledge of Office 365, Active Directory, antivirus solutions.
• Familiarity with ticketing systems and remote support tools.
• Excellent customer service and communicat...