Description

& SummaryThe Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.​

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The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.

Delivery & Execution Management​

Lead and manage day-to-day delivery of assigned KYC or TM workloads​

Allocate cases, manage priorities, and balance team capacity against delivery targets​

Monitor productivity, quality outcomes, and adherence to turnaround times​

Identify delivery risks, bottlenecks, or capacity gaps and escalate proactively​