Join Amazon as a Software Development Engineer, enhancing customer service with Amazon Connect Contact Lens. Your work will directly impact millions by improving technology-driven interactions.
In this crucial engineering role, you will be part of a fast-growing team focused on creating a next-generation contact center. Your knowledge of system architecture and experience with modern web technologies will be vital in addressing complex engineering problems. Collaborate closely with technical leaders to bring innovative solutions to fruition.
Key Responsibilities:
• Develop and maintain scalable systems for contact centers
• Collaborate with cross-functional teams for project success
• Engage in coding standards, testing, and operations
• Solve algorithmic problems to enhance service capabilities
• Incorporate AI solutions into contact center technology
Requirements:
• 3+ years of software development experience
• 2+ years in design and architecture of syst...