Location
bogotá
Posted
June 01, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Performing requirements analysis
- Documenting and communicating the results of your efforts
- Working closely with clients, technicians, and managerial staff
- Ensuring solutions meet business needs and requirements
- Performing user acceptance testing
Qualifications and Experience
- Experience working with customers
- Experience with SQL or MS Excel for data processing or reporting
- Very good analytical thinking focused on details
- Strong written and verbal communication skills
- High knowledge of English language (>70% Level)
- Capable of identifying trends and using statistics to interpret data
- Orga...