Our Client: We are very proud to be working on behalf of a prominent asset management firm.
Role: This is a 12-month contract.
Working Location: Raffles Place
Responsibilities: Incident Management: As a BRS Aladdin Platform subject matter expert, you work closely with business units, BRS support, and Group support teams to identify the underlying causes of problems and ensure issues are resolved quickly and effectively in support of business goals. Oversee the entire issue resolution process from initiation through to closure. Act as a liaison between business units and technical support teams, ensuring that both sides understand the nature and impact of the issues encountered. Your collaboration involves proactive communication, regular meetings, and thorough documentation so that stakeholders are kept informed throughout the resolution process. Managing the issue resolution process involves several stages: logging and categorizing issues; analyzing root causes; coordinating ...