Responsible for assisting with the following duties:

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  Create and update tickets utilizing Remedy.

  
  


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  Monitor network events and element management failures in real-time on a 24x7x365 basis.

  
  


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  Incident Correlation and Fault Analysis:

  
  


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  Proactively analyze alarms

  
  


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  Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information

  
  


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  Identifying the fault condition and its impacts

  
  


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  Isolating root causes:

  
  


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  Coordinating correction of fault situations regardless of the fault in the infrastructure.

  
  


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  Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.

  
  


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  Incident Analysis (Fault...