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Airfreight Customer Service Manager

🏢
Hatch Asia
📍 Singapore, Singapore
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Location Singapore
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Posted June 14, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

The Challenges

  • Oversee the daily activities of the Airfreight Customer Service department to ensure smooth operations.

  • Collaborate effectively with other departments, particularly the Airfreight Operations team, to maintain service and operational excellence. Ensure seamless job execution across the entire airfreight process, from job file creation and execution to billing and closure.

  • Monitor compliance with established service level agreements (SLAs) and key performance indicators (KPIs).

  • Serve as the primary point of contact for customer escalations, addressing any service issues promptly and professionally.

  • Handle complex customer inquiries, providing timely and accurate responses.

  • Develop, review, and improve customer service policies and procedures to enhance operational efficiency.

  • Identify and implement process improvements to increase the effectiveness and efficiency of Airfreight ...

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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