📍 Local Job Near You
Airfreight Customer Service AM (CargoWise) [SL]
WECRUIT PTE. LTD.
📍
singapore, Singapore
Location
singapore
Posted
June 08, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Support the supervision and development of the Airfreight Import Customer Service team, ensuring efficient management of end-to-end import operations.
- Oversee daily airfreight import activities, including shipment documentation, carrier coordination, customs compliance, billing, and job closure, in line with established procedures and service standards.
- Assist in identifying operational gaps and contribute to process improvement initiatives to enhance efficiency and workflow effectiveness.
- Monitor team performance against defined SLAs and KPIs, provide constructive feedback, and escalate operational issues to the Manager when necessary.
- Manage complex customer inquiries related to airfreight imports and act as an escalation point for service-related issues.
- Collaborate closely with Airfreight Operations, Customs, and internal stakeholders to ensure seamless execution of import shipments.
- Suppo...