Attend call, email or fax from other agent for pre-alert. Received pre-alert through email from customer service and overseas agents. Monitor shipments (arrival date, time, short landed, survey, missing) Transfer and create job information into the system (Cargowise). Break-bulk console and direct consignments. To correspond with overseas offices on import general enquiries. Attend to customers request for flight information, cargo and delivery status, permit, Invoice, etc… Submission of claims for missing or damage cargo. Arrange delivery to the consignee's premises. Attend to POD as requested by overseas counterparts. Query from the Singapore customs - Compound, Z02, refund or approval for Temporary import. General import admin duties if applicable. Invoicing and Billings to close the jobs. Filing of documents.