The Air Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery. We are seeking a candidate with knowledge of the
CargoWise
system, strong expertise in
Air
Import end-to-end process
, and the ability to supervise staff across all stages of the import customer service process. Key Responsibilities: Team Supervision:
Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently. Operational Oversight:
Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards. Process Sup...