Job Responsibilities

• Support the supervisor in developing and enhancing airfreight forwarding products in collaboration with cross-functional teams such as Sales and Marketing.
• Assist in planning and coordinating daily shipment movements in line with operational requirements and customer needs.
• Negotiate with airline or vendor for charges incurred and follow margin guideline to propose sell rate.
• Verify accuracy of airline billing and ensure timely resolution of discrepancies.
• Serve as a subject matter expert in airfreight operations, providing advisory support and contributing to business tenders, including those related to customs and trade compliance.
• Implement corrective actions as directed by management in response to audit findings and operational gaps.
• Continuously review and improve work processes to ensure alignment with current operational requirements and evolving customer expectations.
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