Position Overview

MCI is a tech‑enabled business services company that delivers customer experience and process‑automation solutions across multiple industries. The AI Workflow Automation Specialist will design, implement, and optimize AI‑powered workflows to improve operational efficiency, reduce manual effort, and enhance business performance. The role focuses on identifying automation opportunities and delivering scalable solutions that support business transformation initiatives.

Key Responsibilities

Workflow Analysis & Process Improvement

• Identify and evaluate opportunities for automation.
• Analyze existing business processes and workflows.
• Identify inefficiencies and automation opportunities.
• Document current and future‑state process designs.
• Recommend process improvement initiatives.

Automation Design & Implementation

• Develop and deploy AI‑powered automation s...