Location
Umhlanga
Posted
June 05, 2026
Commute
Local Area
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Job Description
- Own the end-to-end onboSarding, enablement, and operational support experience for AI platform users to ensure employees are equipped to effectively adopt and utilise AI-enabled tools, resulting in improved productivity, user confidence, and AI adoption across the business.
- Maintain accountability for the quality, accessibility, and continuous improvement of AI knowledge resources, training documentation, self-service support content, and onboarding materials to reduce repeat support dependency and improve operational efficiency.
- Manage and coordinate the operational support lifecycle for AI tools and platforms by investigating user issues, identifying recurring trends, and facilitating timely resolution pathways that minimise operational disruption and improve overall user experience.
- Analyse user behaviour, adoption metrics, telemetry insights, and support trends to identify improvement opportunities, strengthen platform usabilit...