AI Strategist, Operations & Customer Service
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Job Description
About Hytech
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.
With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai and more.
ο»ΏRole Overview
We are hiring a senior AI Strategist to support the transformation of Operations and Customer Service functions,
including Client Support, KYC/onboarding, payments, Risk Operations, and Back Office processes
The role focuses on identifying high-impact opportunities where AI can improve service quality, response efficiency, client...