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AI Product Owner Contact Center
eTeam Inc.
📍
Stamford, Connecticut, United States
Location
Stamford, Connecticut
Posted
May 16, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Role name: AI Product Owner – Contact Center
Work site: Stamford, CT (Remote)
**AI Product Owner – Contact Center**
**Qualifications**
- Contact center experience focused on customer-facing experiences, not back-end systems (e.g., Pega).
- Experience designing conversational flows, including deterministic bots/IVR and digital self-service journeys.
- Product Owner experience (not project management), with strong business analysis and data-driven decision-making skills.
- Ability to analyze call volume, business rules, and operational data to make informed product decisions.
- Availability to travel 1–2 times per month to Denver (required).
**Nice to Have**
• Experience with Google's contact center platform
Experience is telco is a plus
Work site: Stamford, CT (Remote)
**AI Product Owner – Contact Center**
**Qualifications**
- Contact center experience focused on customer-facing experiences, not back-end systems (e.g., Pega).
- Experience designing conversational flows, including deterministic bots/IVR and digital self-service journeys.
- Product Owner experience (not project management), with strong business analysis and data-driven decision-making skills.
- Ability to analyze call volume, business rules, and operational data to make informed product decisions.
- Availability to travel 1–2 times per month to Denver (required).
**Nice to Have**
• Experience with Google's contact center platform
Experience is telco is a plus