Department: Delivery

Employment Type: Full Time

Location: Madrid

Reporting To: Eduardo Campos Palarea

Description

We are seeking a passionate and enthusiastic AI Linguist to join our team. The AI Linguist will work within our customer service bot/AI agent development team for contact center environments, contributing across the full project lifecycle: requirements gathering, conversation design, development, unit and integration testing, deployment, and post‑production support. Responsibilities include crafting user intents, dialogue flows, prompts and guardrails, training and evaluating NLU/LLM components, and continuously optimizing performance, accuracy and customer experience in Spanish and other supported languages.

Key Responsibilities

Discovery & Requirements

• Elicit business goals, user journeys, intents/entities, FAQs, and deflection targets with stakeholders (CX, O...