AI Engineer III - Global Servicing Technology

New York, NY, United States
Sunrise, FL, United States
Phoenix, AZ, United States
(Hybrid)

**Job Description**

At American Express, AI is reshaping the future of commerce and redefining the experiences our
commercial customers and card members expect. Within Amex Technology, we are building platforms,
products, and governance that enable agentic AI systems to operate responsibly and at scale across the
enterprise.

Our focus is on agentic AI development: designing intelligent, adaptive systems that can plan, reason,
and act across complex workflows with appropriate levels of autonomy. These systems power
autonomous workflows, decision support, and customer-facing experiences—while meeting the high
standards for security, explainability, reliability, and compliance required in financial services.

We partner closely with product, design, and business teams to deliver agent...