As an AI Business Analyst at First Advantage (FA), you will be responsible for supporting and scaling our AI initiatives across the organization by measuring and improving the effectiveness of AI solutions that impact customer and agent experiences. You will translate data-driven insights into actionable recommendations and ROI, serving as a vital link between data, technology, and operations to demonstrate how AI delivers value. This role is ideal for an analytical and curious individual eager to work at the intersection of AI and business operations, contributing to our mission of redefining customer and candidate support through innovative and efficient solutions.

Roles and responsibilities:

Analyze Data and Build Reports: Analyze data and create reports that evaluate the performance and ROI of AI solutions, including generative AI, automation, and augmentation.

Develop and Maintain Dashboards: Design and maintain dashboards to monitor...