Overview

The AI Agent Manager, Operations is responsible for identifying, designing, building, and deploying AI and automation agents across operational workflows. This is a hands-on, senior individual contributor role focused on driving bottom-up adoption of AI-powered processes within operations teams. The role aims to reduce manual effort in document processing, data extraction, workflow routing, scheduling, and exception handling, while improving accuracy, throughput, and operational consistency. The AI Agent Manager works closely with operations leaders, process owners, and technology teams to identify high-value automation opportunities, prototype solutions, measure adoption and impact, and scale what works across the operations function.

Responsibilities

• Use Case Discovery and Prioritisation: Identify and evaluate high-value opportunities to deploy AI agents across operations, including document processing, data extraction, workflow routin...