Job Title : SPE-CX-Backoffice Helpdesk
Job Summary : This role supports a customer experience backoffice helpdesk for a global high technology client focusing on managing complex service requests incident resolution and administrative case handling. The specialist will work from office in rotational shifts using fluent spoken English and domain knowledge in high technology to ensure accurate timely and compliant support that enhances customer satisfaction and operational efficiency.
Experience : 5 - 8 years
Required Skills : Technical Skills: Speaking English Domain Skills:Hi - Tech
Nice to have skills : Domain Skills:
Technology : Custom Service
Shift : Rotational
Responsibilities : -Handle backoffice helpdesk requests by logging categorizing and updating tickets in the service management system while maintaining accurate and complete records for every interaction -Resolve assigned incidents and service requests within defined timelines by performing detailed anal...