About the Role

The role of Operations Agent is to ensure accurate management and coordination of operational requests, meeting quality standards and established SLAs, and delivering an optimal experience for internal and external clients.

Location: Barcelona. Fully on-site role working 40 hours per week with rotating shifts of 4 days of 10 hours followed by 4 days off.

Salary range €22,900 to €24,100.

Main Responsibilities

• Request and Booking Management
  • Accurately record all client requests in the internal system, meeting requirements and deadlines (SLA).
  • Schedule, book, and coordinate passenger transportation and accommodation (hotels) with external providers, ensuring proper execution.
  • Manage requests for escort services at Barcelona Airport with assigned staff.
  • Handle hotel and transport arrangements for crews, including preplanning and preparing quotes, as well as follow-up.