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AGENT, CSR

🏢
Qualfon
📍 Manila, Philippines
📍
Location Manila
📅
Posted May 29, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Summary

Main objectives and duties:

1. Call Handling.

  • Resolves product or service problems by accurately understanding the customer’s issue.
  • Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
  • Answer product and/or service questions or concerns
  • Troubleshoot technical issues using all available tools
  • Process customer orders and purchase of products and services
  • Escalate to appropriate departments to expedite resolution of customer’s issue
  • Provide exceptional customer service experience

    • 2. Complete Documentation

  • Create or update customer information in the client database during and after each call
  • Create accurate record of every customer transaction or interaction accurately, timely and professionally.
  • Update customer information followin...

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    📍 Location Details

    🌆
    City
    Manila
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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