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AGENT, CSR

๐Ÿข
Qualfon
๐Ÿ“ Cagayan de Oro, Philippines
๐Ÿ“
Location Cagayan de Oro
๐Ÿ“…
Posted June 04, 2026
๐Ÿš—
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Summary

Main objectives and duties:

1. Call Handling.

  • Resolves product or service problems by accurately understanding the customerโ€™s issue.
  • Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
  • Answer product and/or service questions or concerns
  • Troubleshoot technical issues using all available tools
  • Process customer orders and purchase of products and services
  • Escalate to appropriate departments to expedite resolution of customerโ€™s issue
  • Provide exceptional customer service experience
  • 2. Complete Documentation

  • Create or update customer information in the client database during and after each call
  • Create accurate record of every customer transaction or interaction accurately, timely and professionally.
  • Update customer information following...
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    ๐Ÿ“ Location Details

    ๐ŸŒ†
    City
    Cagayan de Oro
    ๐Ÿ—บ๏ธ
    Country
    Philippines
    ๐Ÿš—
    Commute
    Local Area

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