Job Description

Hybrid: This position requires on‑site presence 3 times per week.

About the Role: Join a dynamic environment supporting projects for past model parts within Customer Care & Aftersales (CCA). Develop and implement solutions to drive revenue, ensure parts availability, and meet customer needs. Deliver outstanding customer experiences and contribute to long‑term loyalty.

What you will do (responsibilities)

• Manage engineering activities and support cross‑functional projects to drive CCA retention and profitability
• Analyze and resolve service issues, engineering changes, and customer inquiries
• Identify opportunities for parts optimization (supersession and de‑proliferation)
• Collaborate with internal partners (Supply Chain, Purchasing, Engineering, Quality, etc.)
• Support development of service strategies and subsystem service plans
• Build strong stakeholder relationships and repre...