Afterhours Service Desk Analyst

Location: Charlottetown, Prince Edward Island

Position Description

The Service Desk Analyst provides support for the client's internal network, hardware, and applications via phone, chat, and email. Support includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support.

Shift Details

• Full Time hours
• 3-4 shifts weekly which are 12‑hour days or night shifts depending on if vacancy is for Days or Nights team.

Training & Support

• Monday—Friday, between 10 AM – 6:30 PM
• Respond to telephone calls, emails, and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non‑technical individuals is essential.
• Troubleshoot and s...