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Aftercare Helpdesk Coordinator

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Ballymore
📍 East London, United Kingdom
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Location East London
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Posted June 13, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Aftercare Helpdesk Coordinator - 12 Month Fixed Term Contract (Canary Wharf)

Hours : 40 per week, Monday - Friday (either 8am - 5pm or 9am - 6pm) 

Duties & Responsibilities

  • To provide a high level of service to customers at all times.
  • To coordinate work tasks as scheduled from the Helpdesk system.
  • To update and chase delegated tasks to ensure progress to SLA’s (Service Level Agreement).
  • Obtain necessary information from customers to adequately describe the request or problem to ensure that the most suitable ‘resource’ is assigned to the job.
  • Log all customer calls & emails received on to the ‘Ticketing’ database, keeping the database up to date at all times and to provide updates to the customer.
  • To assist with the completion of enquiries for both reactive and planned communications.
  • Keep accurate records of discussions or correspondence with customers and ensure all resid...

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    📍 Location Details

    🌆
    City
    East London
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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