Online marketplaces have never been this awesome.

Join Our Growing After-Sales Team!

Make life easier for chefs and hoteliers across Europe

METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares ,Palma de Mallorca or Düsseldorf.

Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Portugal, Italy, Croatia, and Netherlands .

What you’ll do

• Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.
• Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
• Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.
• Verify warrant...