Location
singapore
Posted
June 10, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Key Responsibilities & Accountabilities 1. Service Operations & Hotline Management - 20%
- Establish and manage Hotline / Call Centre operations to ensure timely response to incidents and service requests.
- Monitor ticketing workflows, ensuring accurate logging, tracking, and closure of service cases.
- Define and enforce SLA/KPI standards for response and resolution times.
- Coordinate incident escalation and communication with internal and external stakeholders.
- Plan and oversee preventive maintenance (PM) activities for critical data centre systems, including:
- Electrical systems (LV/MV switchgear, UPS, generators)
- Mechanical systems (chillers, CRAH/CRAC units, pumps)
- Control systems (BMS, SCADA, EPMS)
- Ensure timely execution of corrective maintenance and emergency breakdown response.
- Review maintenance r...