Job Overview
We're seeking a proactive and technically skilled
After-Sales Service Manager
to lead and enhance our service and warranty operations across the APAC region. Based in Singapore, you will play a key role in building a robust after-sales network, improving service processes, and ensuring customer satisfaction. You will also be responsible for optimizing workflows that support our mission to strengthen the overall operations department. Your contributions will be vital to the long-term success of LANDI's products and services.
Key Responsibilities: After Sales Network Development: Establish and manage relationships with service partners and authorized service centers. Spare Part Ordering and Inventory Mgmt Repair Centre (Setup / Boarding / Escalation)
Process Optimization (E 2 E Process): Assess and optimize after-sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.
Warranty Policy...