Location: Manila, Philippines

Salary: Negotiable

Job Description

Job summary: Oversees & develops after-sales services and technical support, ensuring customer satisfaction and driving revenue.

• Aftersales Technical Support System Development and Optimization: Establish and continuously improve the aftersales technical support processes and policies. Manage the technical support team and daily technical support operations.
• Dealer Workshop Standards and On-Site Technical Support: Conduct inspections and provide improvement guidance on dealer workshop operations, repair diagnostics, practical skills, and repair efficiency. Provide localized technical support as needed.
• Technical Documentation and System Management: Including the preparation, review, and release of service technical documents, including warranty manuals, user manuals, service manuals, diagnostic manuals, technical bulletins, etc.
• IT System Support:...