Job Description

On-site - Caloocan 3-5 Yrs Exp Bachelor Full-time.

Key Responsibilities

• Manage and oversee daily aftersales operations (returns, repairs, warranties, and customer concerns)
• Develop and implement aftersales policies, SOPs, and service standards
• Ensure timely resolution of customer complaints and service requests
• Monitor and improve customer satisfaction and retention rates
• Coordinate with sales, warehouse, and suppliers for product issues and replacements
• Handle escalation of complex or high-value customer concerns
• Analyze aftersales data and generate reports (turnaround time, defect rates, etc.)
• Train and supervise aftersales staff and service teams
• Ensure compliance with company policies and service quality standards
• Recommend process improvements to enhance efficiency and customer experience

Experience

• At lea...