Location
caloocan
Posted
June 05, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
On-site - Caloocan 3-5 Yrs Exp Bachelor Full-time.
Key Responsibilities
- Manage and oversee daily aftersales operations (returns, repairs, warranties, and customer concerns)
- Develop and implement aftersales policies, SOPs, and service standards
- Ensure timely resolution of customer complaints and service requests
- Monitor and improve customer satisfaction and retention rates
- Coordinate with sales, warehouse, and suppliers for product issues and replacements
- Handle escalation of complex or high-value customer concerns
- Analyze aftersales data and generate reports (turnaround time, defect rates, etc.)
- Train and supervise aftersales staff and service teams
- Ensure compliance with company policies and service quality standards
- Recommend process improvements to enhance efficiency and customer experience
Experience
- At lea...