Responsibilities

• Provide technical support to customers post-purchase.
• Resolve product-related issues and ensure customer satisfaction.
• Collaborate with sales and product teams to improve customer experience.
• Conduct training sessions for clients on product usage.
• Maintain documentation of customer interactions and solutions provided.
• Monitor customer feedback for continuous improvement.

Qualifications

• Educational Qualifications: Bachelor’s degree in Engineering or related field.
• Experience Level: 5-10 years in customer service roles.
• Skills and Competencies: Proficient in B2B technical support, maintenance & repair, product knowledge, troubleshooting, and installation.
• Working Conditions: Office and field-based environments; possible travel required.
• Qualities and Traits: Customer service oriented, stron...