After-Sales Customer Journey Strategist

The After-Sales Customer Journey Strategist supports the development and improvement of end-to-end customer journeys across the After-Sales experience. This role contributes to the analysis, insight development, and strategic recommendations that inform how the organization improves customer experiences across service and maintenance, customer communications, ownership tools, engagement programs, retention strategies, and long-term customer value. Reporting into the After-Sales Customer Journey Strategy Director within the Marketing organization, the After-Sales Customer Journey Strategist works closely with cross functional partners in marketing, UX, analytics, product, and operations to identify customer friction points, analyze journey behavior, and support the development of journey strategies and initiatives. This role is designed for a strategically minded individual contributor who is comfortable working with data, research, a...