1. Customer Satisfaction Index (CSI) Management

Collect, consolidate and analyze CSI reports from overseas distributors; deliver professional training and guidance to service managers and overseas distributors on underperforming indicators.Collaborate with service managers to supervise distributors in rectifying and improving underperforming monthly indicators, and follow up on rectification plans for all key overseas markets.

2. Customer Complaint Management

Complaint ConsolidationCollect customer complaints submitted to the GAIC official mailbox by overseas clients, sort and categorize complaint cases, and communicate closely with dedicated service managers of corresponding markets. Complaint Follow-upTimely track customer complaints across all markets and update the complaint ledger on a weekly basis. Complaint AnalysisAnalyze the customer complaint incidence rate and complaint closure rate in key markets.

Verify and audit the customer satisfaction lev...