Elevate your career as an Advanced IT Support Analyst with Novarc Technologies, a leader in robotics and AI. This full-time position focuses on providing escalated technical support across various IT environments.
As a critical member of the IT team, you will be responsible for resolving complex issues and ensuring minimal disruption to operations at Novarc Technologies. You'll manage server environments, network infrastructure, and oversee Google Workspace administration, utilizing industry-leading technologies. Your role extends to mentoring Tier I and II helpdesk staff and contributing to innovative IT projects that support our global expansion.
Key Responsibilities:
• Provide escalated support for desktop and server issues
• Monitor and respond to IT security alerts
• Assist with cloud environment administration (AWS, Azure)
• Document all support activities in the IT ticketing system
• Mentor Tier I and II support personnel
Requirements:
• 3-5 years in a...