The following responsibilities will be performed on a daily basis:

• To liaise between Production and the rest of the business Tracking, Call centre and Order processing.
• Handling of the Urgent emails in production and making sure the parcels requested will be dispatched before close of business.
• Ensuring that all parcels added to the priority report before the cut‑off are dispatched before the close of business.
• Dealing effectively with queries from Order Processing.
• Interacting/engaging with other departments.

Printing and monitoring of urgent emails

An email will be sent requesting an urgent delivery if the patient does not have enough medication.

The following requests are emailed:

• Next day delivery (deliver the next working day)
• Dawn delivery (deliver the next working day before 09H00 or 10H00)
• Same day delivery (deliver on the same day the email was sent) ...