What is the opportunity?

RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across time zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

Job Description

As an Administrator, Entitlements you are responsible for day to day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC IS clients.

Working Hours: 3pm to 12am / 4pm-1am

Primary Responsibilities

• Provides day-to-day supervision to direct line manager in ensuring daily deliverables are successfully completed; incl...