Key Responsibilities: Plan and deploy daily manpower resources according to weekly schedules Coordinate both contractual and ad hoc job schedules as part of the Client Success department Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS) Handle and resolve customer complaints via phone and email conduct follow-up service calls or visits to ensure satisfaction Serve as the Quality Management Representative to maintain ISO compliance Act as the Single Point of Contact for clients within the assigned zone Respond to customer enquiries and provide timely resolutions Execute billing-related activities Collaborate with Area Managers to meet operational KPIs Handle administrative tasks alongside other team members Perform any other related duties as assigned by immediate superior Key Result Areas (KRAs): Timely and effective manpower deployment High customer satisfaction through proper handling of feedback Compliance with ISO 9001 QMS standards Accurate ...