Main Responsibilities include:

• Assisting with incoming calls and dealing with queries accordingly
• Assisting Care Managers with the implementation of new packages of care
• Uploading data onto MIS system
• Support the Service Manager in the continued success of the Service through completion of tasks accurately and within required timescales, presenting the Service in a positive light and being proactive in making suggestion on how to improve the Service
• Keep up to date with and adhere to changes to policies and procedures
• Take responsibility for personal development, including attendance at training
• Fulfil any duties requested by the management of the service both mandatory and service specific
• To maintain confidentiality in accordance with the Data Protection Act
• General administration duties

Essential Criteria

• Must be qualified to G.C.S.E standard (includi...