Description Administrative Assistant,Administrative Assistance,Answering Inbound Calls,Administrative Office,Data Entry Key Responsibilities
Maintain and update the homeowner information database (e.g., Buildtopia). Promptly process and resolve incoming homeowner service requests. Respond to homeowner inquiries via phone and email. Serve as the main point of contact for company mainline calls and email communications. Compile and send new homeowner information to survey systems such as Eliant each month. Communicate with utility providers to confirm service transfers for homeowners as needed. Keep homeowner files organized and current. Process field directive orders in systems like JD Edwards for the homeowner satisfaction team. Utilize electronic signature platforms (e.g., DocuSign) for department needs. Facilitate communication between the homeowner satisfaction team and other divisions. Participate in and support community team meetings and homeowner appreciation events. Manage...