UCLH seeks an enthusiastic administrative all‑rounder for the Eastman Dental Hospital’s Restorative Dentistry team.

Responsibilities

• Communicate clearly, effectively and compassionately with the multidisciplinary team, patients, families, visitors and other clinicians in line with the Trust’s values.
• Monitor in‑basket folders, secure chat and letter queues, complete follow‑up actions in a timely manner following the Patient Communications policy and local SOPs.
• Manage telephone calls related to the service, take messages and pass verbal or written information to patients within the timeframe stated in local processes.
• Provide patients with information about appointments or non‑clinical advice and guidance regarding their care.
• Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
• Act as a point of contact for the department or specialty, dealing wi...