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GENERAL FUNCTION: Under general supervision of team lead and supervisor, researches and resolves complex adjustment cases and teller transaction discrepancies related to Check, ACE/MICR, Branch Capture, Image ATM, and mobile deposits. Provides prompt and professional service to internal customers regarding assigned cases. Interacts with other financial institutions & Federal Reserve. Identifies risks and escalates issues to team lead and/or supervisor as needed. Updates the Resolve Check application with all relevant information and required back up for each case.


Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleag...