PRIMARY FUNCTION

To manage credit, claims, and collections for major accounts, ensuring accurate processing, timely payments and effective resolutions.

Key Accountabilities

Credit and Claims Management – process credit notes related to:

• Damaged stock
• Short supply
• Duplicated orders
• Rejected delivery
• Returned delivery
• Expired stock – major account
• Promo discount
• Faulty product

Promotional Claims Administration

• Oversee promotional discount claims through TPM (Salesforce)
• Reconcile customer accounts and upload claims to TPM
• Follow up with KAMs for uploaded claims approval
• Process and offset credit once approved by the Sales Accounts Team

Uncollectable Debts – support the management of bad debts resulting from customer liquidation or administration.

• Credit Control – Major Accounts
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