Position Responsibilities

• Manage an assigned portfolio of customer accounts, building relationships via phone and email.

• Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.

• Maintain accurate account records, documenting collection activity and customer interactions.

• Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.

• Identify opportunities to improve processes and enhance the customer experience.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.

• Bilingual (English / French) - fluent in both verbal and written forms.

• 1+ years of collections, accounts receivable or customer service experience preferred.

• Working knowledge of Microsoft ...