• Join a renowned global financial services firm
• Join a growing shared service center

About Our Client

The client is a renowned leader in the financial services industry growing their Finance Shared Service in the Philippines.

Job Description

• Strategic Process Leadership: Define the vision and priorities for dispute operations; align outcomes with cash flow, recovery, customer experience, and compliance.
• Continuous Improvement: Use process excellence tools to uncover bottlenecks, root causes, automation opportunities, and efficiency gains; oversee implementation and measure benefits.
• Governance & Reporting: Lead operational reviews with client SMEs, report performance insights, address risks, and ensure delivery commitments are met.
• Client & Escalation Management: Serve as the main point of contact for process SMEs, translating business needs, resolving escalations, and keeping oper...